“At Proatec, we provide technical support for industrial machinery, and we always offer after-sales service to all customers who purchase a machine manufactured in our workshop.”
Technical support ensures maximum machine efficiency and the quality of its components.
Combined with the speed of the support system used and two-way collaboration with the client, they are able to achieve their productivity and profitability goals.
Occasionally, the issues that the machine experiences are caused by worn parts, which can lead to anxiety and alarming situations for many companies.
We are very familiar with these situations, and our spare parts department at https://proatec.es is designed and structured to respond to these urgent needs.
In 95% of cases, we have enough spare parts in stock to ship them to customers in less than 24 hours.
Sometimes, even the customer or company—for shipments within the same province— receives the replacement part on the same day.
This feature is essential for providing effective after-sales service, as it plays a key role in building customer loyalty.
We handle both phone support and in-person support with equal care; phone support is generally used for less urgent cases, while in-person support is provided when the issue requires technical personnel—whether for maintenance, part replacement, or repairs…
Just as with the shipment of replacement parts, we place special emphasis on response times.
